Frequently Asked Questions
Everything you need to know about your DONNI. experience.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 21 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I care for my DONNI. pieces?
To maintain the longevity of our signature fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions can be found on the inner garment tag.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I change or cancel my order after it's placed?
Since we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.